Store Policies

Terms of sales: All shortages (including any defects) must be reported to us  within 2 business days of receiving the product. No returns or exchanges will be honored after 7 days. Returns Merchandise Authorization (RMA) is required for all returns or exchanges. All returns  will be charged a $15 or 20% restocking fee, whichever is greater. Products must be returned in original purchase condition and packaging. All products come with manufacturers warranty unless otherwise noted. RMAs are valid only for 10 days. For new RMA requests, please email us at RMA@lapzone.com

For defective/damaged items, Lapzone.com will replace the part at no additional cost to the customer provided that we are informed within the above specified period.

LCDs, motherboards, all drives (CD, DVD, and Combo Drive), video cable, inverter, keyboard, memory, processors (CPU), and hard drive sales are final. These products can be returned only when they are defective within the warranty period for repair/replacement.

Lapzone.com accepts exchange of  products if returned within 7 days from the day of arrival.

Manufacturers Warranty : Unless otherwise stated, a manufacturers warranty on an item on our website is valid for 90 days from the day of arrival for replacement or repair. Please contact us directly with any warranty questions or fulfillment.


MOTHERBOARDS: Please verify the part number of the motherboard you need before ordering. Due to the sensitive nature and cost of motherboards, they can only be exchanged if the item is not the exact part number ordered. Otherwise, all motherboard sales are final and items cannot be returned or exchanged for any reason. All motherboards are tested and confirmed to be in working condition when shipped. For more information or any questions about this policy, please contact our customer service department via email or phone. However, we will warranty for a period of 90 days any motherboard that we install at our facility. Please email or call us for more information.