Store Policies

Terms of sales: All shortages (including any defects) must be reported to us  within 2 business days of receiving the product. No returns or exchanges will be honored after 7 days. Returns Merchandise Authorization (RMA) is required for all returns or exchanges. All returns  will be charged a $15 or 20% restocking fee, whichever is greater. Products must be returned in original purchase condition and packaging. All products come with manufacturers warranty unless otherwise noted. RMAs are valid only for 10 days. For new RMA requests, please email us at RMA@lapzone.com

For defective/damaged items, Lapzone.com will replace the part at no additional cost to the customer provided that we are informed within the above specified period.

LCDs, motherboards, all drives (CD, DVD, and Combo Drive), video cable, inverter, keyboard, memory, processors (CPU), and hard drive sales are final. These products can be returned only when they are defective within the warranty period for repair/replacement.

Lapzone.com accepts exchange of  products if returned within 7 days from the day of arrival.